Front Desk Executive
HOTEL RANAVILAS PALACE
- Jaipur (Rajasthan)
- Full-time
- ₹15,000 - ₹20,000
- Freshers Welcome
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Job Description
1. Job Overview The Front Desk Executive is responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and managing front office operations. This role requires a professional and courteous individual to be the first point of contact for guests. The ideal candidate will possess excellent communication skills and a strong attention to detail.
2. Key Responsibilities
●Manage front desk operations, including handling guest arrivals, departures, and inquiries
●Ensure accurate and efficient check-in and check-out procedures, including processing payments and handling room assignments
●Respond to guest complaints and resolve issues in a timely and professional manner
●Coordinate with housekeeping and other departments to ensure rooms are ready for occupancy
●Maintain accurate records of guest information, reservations, and payments
●Handle cash and credit transactions, including processing payments and handling refunds
●Provide information and assistance to guests regarding hotel services, amenities, and local attractions
●Maintain a clean and organized front desk area, including managing stationery and supplies
3. Required Skills
●Technical skills: Proficiency in Property Management System (PMS) and Microsoft Office
●Soft skills: Excellent communication and interpersonal skills, ability to work under pressure, strong attention to detail, and a customer-centric approach
●Ability to work effectively in a team environment and provide support to colleagues as needed
●Strong problem-solving and conflict resolution skills
●Fluency in English and one additional Indian language (preferably Hindi)
4. Qualifications & Experience
●Graduate degree in Hospitality Management or a related field
●Minimum 1-2 years of experience in a similar role in a 4-star hotel or equivalent
●Proven track record of providing exceptional customer service and ensuring high levels of guest satisfaction
5. Preferred Skills
●Knowledge of hotel industry standards and best practices
●Experience with hotel reservation systems and online booking platforms
●Certification in hospitality management or a related field
●Ability to speak additional languages, including international languages such as German, French, or Spanish
Job Details
- Experience: Fresher
- Degree Required: Any Graduation
- Industry Type: Hotel / Restaurant / Cafe
- Candidates Required: 3
- Valid Through: 10 May 2026
Skills Required
- Executive Assistant