Lead Account Manager

Job Title:

Lead Account Manager 🎯 Role Overview We are looking for a proactive and experienced Lead Account Manager to manage key client relationships, drive business growth, and ensure high customer satisfaction. The ideal candidate will act as a bridge between clients and internal teams, ensuring smooth delivery of services and long-term partnerships. 🧩 Key Responsibilities Manage and maintain relationships with key clients/accounts Act as the primary point of contact for clients Understand client requirements and align them with company offerings Lead account planning, strategy, and growth initiatives Coordinate with internal teams (sales, development, support) for timely delivery Monitor project progress and ensure client satisfaction Identify upselling and cross-selling opportunities Resolve client issues and escalate when required Prepare reports, presentations, and performance insights Ensure retention and long-term engagement of clients 🎓 Required Skills & Qualifications Bachelor’s degree in Business, Marketing, IT, or related field 3–6+ years of experience in account management or client servicing Strong communication and interpersonal skills Ability to manage multiple accounts simultaneously Problem-solving and decision-making skills Experience working with CRM tools Basic understanding of IT services / digital products (preferred) Leadership and team coordination abilities 💼 Preferred Qualities Client-focused mindset Strong negotiation skills Analytical thinking and reporting ability Ability to work under pressure and meet deadlines Self-motivated and result-oriented 🚀 What We Offer Growth opportunities Dynamic work environment Hands-on exposure to diverse projects Learning and development support