Customer Care Executive

**Location:** Samta Nagar, Bikaner

**Department:** Customer Care / CRM

**Positions:** 15

### Job Responsibilities

* Handle customer calls and provide professional assistance.

* Make outbound calls to customers for follow-ups, service reminders, feedback, and appointments.

* Maintain regular communication with customers and resolve their basic queries.

* Coordinate with the Sales and Service teams for customer requirements.

* Maintain accurate customer information and call records in the system.

* Follow up with customers to ensure a positive customer experience.

* Conduct customer satisfaction and feedback calls.

* Achieve assigned daily and monthly calling and follow-up targets.

* Escalate customer complaints or important issues to the concerned senior.

### Eligibility

* **Education:** 12th Pass or Above.

* **Experience:** Calling / Telecalling / Customer Care experience preferred.

* **Computer Knowledge:** Basic computer knowledge is required.

* Good communication and interpersonal skills.

* Hindi communication is essential; basic English communication will be an advantage.

* Fresher candidates with good communication skills may also be considered.

### Key Skills

* Good communication skills

* Customer handling

* Telecalling & follow-up

* Basic computer knowledge

* MS Office / CRM knowledge

* Positive attitude and teamwork

* Target-oriented approach

### Contact

**9414138510 / 95712 50697**