Job Description
Key Roles and
Responsibilities:
Customer Service:
Greet customers, listen to their concerns, and provide a warm and professional experience. Build rapport to enhance customer satisfaction.
Repair Coordination:
Assess vehicle issues, explain repair options, and coordinate the service process. 1
Scheduling:
Manage scheduling, quotes, and billing for body shop services.
Documentation:
Keep accurate records of repair orders, invoices, and customer interactions.
Communication:
Communicate effectively with customers about repair needs and status updates.
Cost Estimation:
Prepare accurate cost estimates for body work and repairs.
Follow-Up:
Ensure customer satisfaction through follow-up after completion of services.
Skills Required
- Advisor
- Communication & Presentation Skills
- Sales person
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