Export Merchandiser – Rugs & Home Textiles

Job Title: Export Merchandiser – Rugs & Home Textiles

Company: Jey Key Rugs
Industry: Handmade Rugs / Home Textiles
Job Type: Full Time

Job Responsibilities

We are looking for an experienced Export Merchandiser to handle international buyers and export orders from enquiry to shipment.

Key Responsibilities:

• Handle communication with international buyers through email and WhatsApp
• Understand buyer enquiries, specifications and requirements
• Prepare quotations, costing sheets and Proforma Invoices
• Coordinate development of new designs, samples and colourways
• Follow up on sample development and buyer approvals
• Process and monitor export orders from confirmation to shipment
• Coordinate with Production, Yarn, Weaving, Finishing, QC, Packing and Shipping teams
• Prepare and maintain order sheets and production follow-up reports
• Monitor delivery schedules and ensure orders are progressing as per committed dates
• Proactively identify possible delays and report them to management
• Keep buyers regularly updated regarding samples, production and shipments
• Coordinate buyer requirements for labels, barcodes, packaging and product specifications
• Maintain proper records of buyer correspondence, approvals and order changes
• Coordinate inspections, testing and quality requirements
• Assist with export documentation and shipment coordination
• Follow up on pending payments and commercial matters when required
• Coordinate with management for pricing, claims and important buyer issues

Candidate Requirements

• Graduate with good written and spoken English
• Strong email communication skills
• Good knowledge of MS Excel
• Good follow-up and coordination skills
• Able to handle multiple international buyers and orders simultaneously
• Knowledge of export documentation and shipment procedures preferred
• Experience in rugs, carpets, home textiles or textile exports will be strongly preferred

Preferred Experience: 2–5 years in Export Merchandising / Export House / Textile Manufacturing

Important: This is a buyer-handling and order-management position. The candidate should be capable of independently following an export order from initial enquiry and sampling through production, packing and final shipment.